Straight answers, no fine print.

Housekeeping generally refers to routine tasks carried out at an agreed frequency to maintain day-to-day cleanliness. Deep cleaning typically involves a more detailed scope for selected areas and may require additional time, preparation, or coordination. The exact distinction depends on the agreed service specification.

A site assessment or a detailed requirements discussion may be arranged, subject to location and availability. The assessment helps clarify the areas, service frequency, operating restrictions, and expected outcomes.

Some requirements may be discussed from the information provided, but the accuracy of a quotation depends on the completeness of the scope, area details, access conditions, frequency, timing, and supply responsibilities. Kaizeen confirms whether a site visit or further information is needed.

A reliable quotation usually requires details such as property type, area, task list, frequency, access, working hours, and supply responsibilities. Any pricing is based on the confirmed scope.

Preferred timing can be discussed during the assessment. Availability depends on site access, staffing, safety requirements, and the agreed scope. A preferred time is not treated as confirmed until it has been agreed.

Supply responsibilities vary by service agreement. The proposal should state whether cleaning products, equipment, waste bags, washroom consumables, and pantry supplies are included, client-provided, or separately priced.

Additional work should be reviewed against the current scope, access, timing, and resource requirements. The responsible contact can confirm whether the request can be accommodated and whether a revised scope or price is needed.

Use the agreed contact route and provide the location, task, date or time, and a clear description of the issue. The issue is reviewed and assigned an appropriate next action under the agreed service process. You can also use the Raise an Issue page.

Those services are not included in this website’s confirmed core offering. Please contact Kaizeen to discuss the request; availability should not be assumed until confirmed by the company.

Home cleaning, deep cleaning, and outdoor or balcony care can be discussed. The enquiry process clarifies what is included, which materials or equipment are supplied, how access is arranged, and what the service does not cover.

Pricing depends on the property type, areas covered, frequency, and special requirements, and is shared once the scope is confirmed. We do not publish fixed prices on the website.